Time, value and a bonus

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Introduction

I was at a City lunch in a conversation with a senior executive of an American bank and her partner, a gifted financial analyst.  We discussed the impact of bonus accrual accounting standards on balance sheets.  Then she made a startling statement.  “The accruals cost us millions, but the executives value their bonus at a fraction of its face value.”   We then spent two hours discussing that statement.

In both women’s eyes the issues are the trends in executive compensation to long deferral periods, bonuses held in stock and the potential value reduction through future downward adjustment and claw back. The issue for executives is economics 101.  A dollar has less value tomorrow than today and uncertainty over the number of tomorrow’s dollars reduce the value still further.  Yet, the increasing costs of executive incentives weigh heavy on the corporate balance sheet and in the eyes of the shareholder advocacy groups.

Pressures on bonus structures

The demand for longer bonus deferral periods reflects the perceived risk horizon of the impact of executive decisions.  The driver for deferral into stock is to increase executive alignment with shareholder interests.  Increasing conditionality around claw back of bonuses paid and value reduction of unvested payments is a reaction to executive misdemeanors.  All of these are worthy objectives – but they come with unintended consequences.

Impact

The cumulative impact of these changes is that the face value of the incentives becomes close to meaningless to the recipients.  Future value becomes unknowable.  Long deferral periods lead to great uncertainty as to value (the very basis of the Black Sholes calculation).  Stock value is heavily impacted by external events such as market crashes. Decisions made in good faith can, with several years’ hindsight; look wrong if not negligent, leading to high levels of management risk aversion.  The cash flows on which an executive has to base her future become smoke and mirrors.

Organisational penalties

The core of a reward strategy is to attract, retain and motivate.  If the recipient of a reward does not value the payment at the same level as the cost to the organisation, the strategy fails. Motivation and retention is reduced if lower value than the cost is attached to the award.  Yet, the balance sheet, P&L and share dilution have heavy organisational effects in both dollar and reputational terms.

The impact on the individual executive’s behavior is also meaningful.  Risk aversion becomes important to avoid penalty.  Capital protection rather that appreciation becomes a driver to reduce future uncertainty.  As we have seen in some labor markets, upward pressure on base salary and thus dollar certainty is increasing.

Unintended consequences – lose lose…

We are at a tipping point.  Remuneration costs are rising, for executives value is falling; external criticism is increasing rapidly as is remuneration regulation. There is a vicious circle of increasing face value to make future value meaningful; something of a tail chasing strategy. The system is broken.  Not yet beyond repair, but the longer the malaise festers the more painful the eventual solution.

A root and branch review is needed and needed now.  Executive compensation has always been complex and opaque.  Its death rattle is now being sounded – at least in its current form.  The reward profession needs to move contemplation from its navel to this vexed subject before it is too late; although what the alternatives are I shudder to contemplate.

Epidemic of thieving bankers

Photo-by-Ian-Davidson

Introduction
Why have so many well paid, highly educated men (and it is almost entirely men) working in financial services caught the disease of fraud and theft? There is manipulation of LIBOR and FX rates, alleged dubious dealings in derivatives, insider trading; even down to evasion of train fares. Is the infection caused by greed, hubris, poor leadership or a corrupting culture? What is to be done?
Environment
Financial services is one of the most heavily regulated, monitored and controlled environments. Yet, even allowing for the gross incompetence of the regulators, the level of wrongdoing is breath-taking. It is essential, for the survival of the already low levels of trust in financial services, that the infection of thievery and self-enrichment is tacked with the vigor of attacking an epidemic.
Are societal norms to blame? Over the last few years we have seen enormous growth in tax evasion, expense fiddling and influence peddling (and that is only the politicians). It is arguable that the environment among the well off and those who should be setting an example in society is that obedience to the rules, both the spirit and the letter is for the little people. Even when caught the response is often that nothing wrong has been done; it is the rules that are at fault or that the regulations are to be gamed to the highest extent to the advantage of the individual. In that context I guess that a little rate manipulation is seen as quite acceptable. Informal sub cultures have developed, despite all the regulatory training and people development: where criminal or near criminal behavior is not just acceptable but encouraged. The disease spreads tenaciously, secretively, hidden from the cleansing light of day until it is too late. Certainly Human Resources appear to have lacked any form of X-Ray vision to detect the wrongdoing not just at an early stage but at any stage at all.
The Epidemiological approach
It is time that an epidemiological approach to the problem is taken. Examination of the causes, spread, transmission and monitoring of the disease in the hope of finding a cure or eliminating the causes of this epidemic is necessary and timely. We have big data tools, masses of data, specific examples and outbreak centers’ – perhaps even a patient zero or two. Trying to kill the diseases by punishing the host (in this case by large fines on the banks paid for, ultimately by the shareholders) is akin to killing the dog in order to get rid of the fleas.
Consequences
If we do not take the epidemiological approach now we risk simply driving the behavior underground making it harder to find and with even more painful consequences for the bank customers and the little people who always seem to carry the cost burden be it via higher taxes, austerity or erosion of personal wealth. This is the winter of our discontent, it is time to let lose the weapons of disease control before it turns in to a cancer that destroys the entire body of financial services.

Complex can of worms – The Investment Association urge fund managers to divulge pay practices

Photograph-by-Ian-DavidsonIntroduction
The Investment Management Association has urged its members to disclose their pay policies and how this encourages alignment between investment teams and clients. At one level this is a worthy aspiration, particularly given the recent attacks on the industry by the Institute of Directors. On the other it is a smoke and mirror exercise to hide poor practice and misaligned reward. Anyone with any knowledge of the workings of financial services reward knows that broad principals often hide dirty details at the operational level.

Complexity, culture and competition
The publishing of generic pay policies cannot reflect the necessarily complexity of remuneration structures and practice in the investment management industry. Investment and asset management is, like the majority of financial markets, heavily segmented, heavily differentiated and deeply complex, There are considerable differences between the activities of an Equity Index fund, an active bond fund, a property fund and an active emerging markets equity fund. Their risk and reward profiles are totally different as is often the time frame in which they operate, There are multiple flavours of “funds of funds” as well as cross holdings of house and non-house funds with the occasional derivative overlay. Each and every segment will have a different reward strategy, outputs and labour markets. The industry has long ago moved away from “long only” strategies to complex and hybrid mixtures of long, short, derivative and real asset funds; all with very different revenue and risk profiles,

The characteristics of retail and institutional funds can be different as are their objectives. The maturity and fund flows also add layers of complexity to structuring remuneration. Some investment funds are nearer hedge funds than the traditional investment approaches with hedge fund like carry arrangements and performance fees. No one set of remuneration principals can cover the vast array of arrangements – often set on a fund by fund basis and changed every year,

Culture
As we have learned from the history of the many investigations in to financial services malpractice; culture can play a larger role in determining behaviours, reward and performance than any set of policies. A typical example is the on-going issues with LIBOR fixing. The “nod and wink” or the tacit acceptance by senior management that certain behaviours will not be noticed if a profit is turned is as frequent in investment management as it is anywhere in financial services. The same pressures on sales and fund performance exist in this industry as it does in, say investment and corporate banking. The amounts at stake are of eye watering size. In 2013 assets under management just in the UK were £6.2 trillion and that is before the recent uptick in world stock markets. The FT estimates that an average compensation cost per employee at global asset managers is US$263,000 and is set to overtake investment banking pay by 2016.
Regulation in the sector is growing and increasingly odious. However, as history of the recent past shows, the regulators are invariably behind the curve and just do not have the intellect or resources to catch up with changing remuneration and risk profiles in fast moving, innovative financial services industries.

Competition
The competition for star players in the investment and asset management industries are just as intense as in investment banking. Individuals and teams move houses with remarkable rapidity; given the alleged longer term horizons. The facts are that performance is measure over months, quarters and annually the same as it always has been. Despite regulation, lucrative transfer terms are still a very active activity in this market place. Again, there are few star performances and everyone knows who there are. The fight to retain and recruit talent from a limited pool is one of the major drivers of remuneration in this sector. A 2013 survey by Heidrick & Struggles in late 2013 noted that:
• 41% of respondents are actively recruiting
• 57% of distribution professionals are open to considering new opportunities
• 50% of survey respondents had changed jobs in the last three years
Dated as this survey is, the trend can only be upwards given the ever increasing amount of assets under management in the global marketplace as investors scramble for return in the long-term low interest rate return environment.

The amount paid to these star players cannot be overestimated, although small in number their remuneration can add up to a considerable percentage of the employee costs of an organisation. Thus the use of averages is, like most remuneration measurement in financial services, deeply misleading. The differentiation, the complex nature of packages, the uncertain future value of compensation awarded today means that even establishing a base line is fraught with methodological difficulty.

Remuneration policies
If you wanted to be mischievous; it would be fun to play buzzword bingo with investment and asset management remuneration policies. They all want to attract, retain and reward. They all want to create shareholder value within the risk appetite of the organisation. The vast majority will pay lip service to employee behaviors and risk management as counter-balances to pure performance measurement. Frankly, I could write a remuneration policy for any of these organisations in a relatively short period of time.
These policies hide a complex reality of highly diverse practices with a dazzling array of performance metrics (often differing between individual peers in the same team) that would take an actuary to calculate the outcomes; and that is before the inevitable horse trading around what the metrics actually mean and how they should be applied.

The remuneration policy will no doubt talk of alignment of interest with clients; but what does that really mean in practice? As one large institutional investor said to me only last week; she did not really care how the return was made provided she they hit their target benchmark. Other investors will have strict ethical guidelines or even religious considerations as constraints on the activities of the managers. Thus what aligns with one client requirements will be an anathema to another. Yet it may well be the same investment manager running both funds – what then is “alignment”?

Concluding can of worms
The request made to investment managers to be more open on their remuneration is a good try but no cigar. Being pragmatic, it may be seen as a sophisticated effort to ward off yet further regulation and statutory disclosure. The reality is that, like so much remuneration in financial services any potential “truth” is deeply hidden and can only be understood by seasoned professionals and remuneration analysts and even then on the basis of numerous, conflicting assumptions.
I know from experience that the world of asset and investment management remuneration is complex as a necessity. It reflects the fragmented, segmented complex world in which these organisations flourish and make a great deal of money.
Trying to reduce the environment to the level of disclosure of remuneration policy is perhaps something of a pointless, resource wasting and ultimately a counterproductive exercise.

Pay round visualisations – Strong analytics III

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Introduction

An important part of any pay review is reviewing pay.  That is looking at pay modelling, outputs and outcomes.  My experience says that the 80/20 rule applies.  80% of the pay round outcomes will be straightforward.  What will be of interest is the 20% of the population that comprises of exceptions and outliers.  So a good analysis will be layered to provide details on the total spend by department or area and the identification of outliers and exceptions.

The most effective way to provide this data is to do so using graphical data and info graphics.  Human beings assimilated graphical data far faster, in most cases, than vast spread sheets of data or even summary data in tabular form.  We like to look for patterns and at pictures when going through the sense making process.

The other very important piece of the presentational jigsaw is to show, wherever possible, the link to business metrics and key process indicators. (KPI’s).  It is very useful to show correlations between our reward outcomes and business metrics.  We must use the data to show our “bang for the buck”.  That we are spending shareholder money to best advantage.  This approach should be supported by reference back of the pay outcomes to our reward strategy.  So if our strategy is to pay our top performers at the upper quartile of our pay market we must show that correlation in our presentations.

Getting pay visualisation right saves time, effort and increases the credibility of the reward team.  It aligns the reward analysis with that of the organisation and its management.  Having a cohesive pay narrative, linked to business outcomes with make the “sell” of the pay round easier and faster.  Anticipating the questions of our stakeholders is both simple and powerful.

Exceptions and outliers

If the pay round is well structured management will have a focus on the exceptions and the outliers.  Identify the top and bottom ten per cent of your pay proposals.  Clearly identify those staff who are being rewarded outside the policy or in a different way to their peer group.  DO NOT provide pages of spread sheets or tabular summary data. (Unless specifically asked for by a stakeholder).  For most managers pages of data are difficult and time consuming to read and difficult to interpret.

This graph shows a correlation between revenue ranking and market position.  It is immediately oblivious that there is an outlier.  The reason for that person’s position on the graph can be explained and a recommendation made as to how to correct the anomaly and increase the correlation between revenue ranking and market position.  (The underlying assumption is that this is part of the pay strategy).
Revenue
 

Develop the pay narrative

As reward professionals, working closely with our HR business partner colleagues, we should have developed a coherent pay narrative.  A story of what our pay round is trying to achieve and what it has actually achieved.  The reason for this is that it makes explanation, presentations and data analysis much easier if we have started off with a basic, clearly expressed set of principles and assumptions.  This may include foreign exchange rate decisions, key metrics including the budgets and a clean set of data as a starting point.  Time spent cleaning pay data is never wasted and can save a vast amount of time and trouble later in the process.  Data is never perfect.  I have frequently come across situations where the headcount I was using for the pay review and the information in the Finance department was different.  Agree and reconcile the approaches and numbers before the pay round starts.

There is never enough time or resources to process a pay round perfectly.  By undertaking the data cleansing, agreeing the pay narrative and assumptions and any reconciliations in advance (and appreciating that is not always possible) will save time and lead to a better pay review process.

A picture is worth a thousand words, or ten spread sheets

Producing high quality, clear info graphics and visualisations of reward data is a very efficient use of resources.  Returning to the 80/20 rule it allows management to focus on the 20% of the pay review that is important or of interest to our stakeholders. Graphics such as the one below can be used to answer questions before they are even asked.  Using this approach highlights our exceptions and the extremes of our pay distribution.

The supporting data is of course available behind the graphics.  But, returning to the theme of a good pay narrative, we can illustrate and support both what we are hoping to achieve and what we have actually achieved.  A good graphic is a “smack in the face with the obvious”. A crude but accurate comment on what a good graphic should achieve.

Business metrics and KPI’s

It is no longer enough just to present raw pay data.  We have to put the information in to the business context.  We must illustrate the connections and correlations between our limited pay and bonus budget and business outcomes.  Reward the performers and the revenue generators.  Pay outcomes can be used to give a clear message as to what behaviours and activities will be reward and those which will not.   Many organisations, even those in financial services, are looking carefully at the “how” something is achieved as well as the “what”.  Balanced scorecard approaches are very common; it is still possible to focus on the financial outcomes by giving it a high scorecard weighting; but we can nuance the approach by giving smaller weightings to cultural, behaviour and approach.  A well-constructed balanced score card will be measurable and give another basis for our graphics to show appropriate correlations.
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In an earlier post (https://iandavidson.me/2013/08/23/pay-round-processes-a-big-data-approach-including-the-add-on-benefits-to-recruitment-training-and-development-and-succession-planning/) I showed how it is possible to run a pay round based almost entirely on those factors that lead to business success.  It is not easy and arguably it removes “discretion” from managers.  But, it is the use of that very discretion that often leads to upset and even legal challenge.  A robust process backed by robust data is the way forward.

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Conclusion

The pay round in the vast majority of organisations is resource and time constrained.  It can be made easier on all stakeholders by presenting a solid reward narrative illustrated and supported by appropriate and timely visualisations.  This allows the focus of the reviewing stakeholders, be they the Remuneration Committee, Executive management or line management, to be on the 20% of the population that requires attention rather than the 80% that does not.

A strong story, answering questions before they are asked and linkage with business metrics will be both appreciated as part of the alignment of HR and business strategy and as an efficient way to manage a pay round.  Providing good graphics saves time and increases focus when resources are, like high pay increases, very rare.

Pay round processes – a “big data” approach. Including the add-on benefits to recruitment, training and development and succession planning

Introduction

The key to using data intelligently in HR is to start with the business numbers.  This article is about how to structure a pay round driven by business results.  It focusses on data rather than the normal subjective judgements and gaming that goes on in the vast majority of companies at pay increase time.  The objective is to reward what matters to the business.

This is a long post; but it is not going to give the full detail of the approach.  This will differ in each organisation.  It is a new approach in thinking about the pay round process and the article gives the broad concepts and approaches to the subject rather than a detailed “Dummies guide”.  (I can provide one of these for a reasonable fee).

Effective and efficient

This approach is based on good use of data and behavioural psychology.  It generates rewards for behaviour that is important to the business.  By doing this it sends out a clear message both on culture and on what behaviours are rewarded in the workplace.  This creates the “virtuous circle” of reinforcing profitable behaviour leading ultimately to high performing teams.

You should use this approach.  It gives hard statistical evidence as to why pay increases were, or were not given.  It gives a better return on your pay increase investment.  You are rewarding behaviour that benefits the organisation; not a managerial whim or some perception of employee merit based on last week’s conversation.

In the beginning

Like all good science, start with a test group.  Select a discrete group of employees where business and HR data is available.

Key business success metrics

The key business success metrics for this group need to be clearly defined.  As an example, if looking at sales staff then consider sales revenue, the conversion rate of sales calls to sales, repeat sales and so on.  It is advisable to weight these business success metrics from the most important to the least important; always focussing on the bottom line impact of these factors.

Rank the employees

The next step is to rank the employees against the business metrics.  This must be undertaken strictly against the business metrics.  It is difficult, but is an essential part of the process.  It may well be that your “best” employees are not those who score highest on the metrics.  Stick to your original business metrics.  Do not change them because the employees in the list do not fit your perception of “good”.

What makes these employees “good”?

This is the most difficult part of the process, but the most important.  This is where the power of big data starts to prove itself.  Now take the HR data on each of the top employees to see what common factors make these employees perform better against the business metrics than others.  This could include:

  • Time in role
  • Education level
  • Personality profile
  • Supervisor
  • Training courses
  • Previous roles
  • Previous employer(s)
  • Outside interests
  • Social network size
  • Email activity – internal and external
  • Sales calls length and frequency
  • Time and attendance data
  • Daily newspaper and magazine reading
  • Social profiling (you can use postcodes for this)

As long as you have the data and you should have the data, you can include it as a factor.

You will now need some strong statistical knowledge to undertake a regression analysis to identify the common factors for your high-ranking employees.  I am aware there are a number of statistical techniques that can be used at this stage.  You pay your money and you take your choice.

The outputs from this exercise will depend both on the richness of the data you hold on employees, the type and location of your organisation and your company culture.

It is important to note that this technique is not limited to revenue generating activities.  We can build success factors for HR, cost of hire, attrition, benefit spend, payroll costs and so on.  Or much the same in Compliance, for example.  External audits passed, compliance costs, compliance checks carried out – you can fill in the blanks.

Results part one

What you will have, if the process has been carried out correctly, is a list of individual factors that predict behaviour that support business success.  Some of the factors will appear not to be relevant; and I am aware that correlation does not imply causation.  Some of the factors will be surprising, do not rule them out or ignore them.  GO WHERE THE DATA TAKES YOU.  Human beings are programmed to look for patterns where none exist and make choices based on often faulty heuristics.   The data may not always take you in the right direction – but normally it will.

The ranking

This is the easier part.  You rank the employees by the factors.  This process is already part carried out by the earlier steps.  The exact nature of the ranking will depend on the analysis.  One approach may be to rank the employees by the factors with the highest correlations to business metrics success.

The pay increase allocation process

In an ideal world you would allocate 80% of your budgeted increase to the top 20% of employees.  That is because it is statistically likely that 80% of your revenue comes from this top 20% of employees.

This process largely removes the subjective elements and gaming that goes on around pay allocation in most organisations.  Decisions can be justified and supported by the data.  A clear signal is sent out to employees as to what is being rewarded.

Extra benefits to recruitment, training and development and succession planning

By having identified the factors that are correlated to business success (provided you have chosen the business metrics correctly) you have a powerful dataset to aid recruitment, training and succession planning.

Recruitment

You have a list of factors that predict business success and effective employees.  Using these factors a template can be developed to quickly and factually identify those applicants who are most likely to do well in your organisation.  It may not be the only measure; but it will provide an excellent screening tool.

Training and development

The factors that lead to success have been identified; thus you can train and develop employees based on those success factors.  A provable bigger bang for the training buck.

Succession planning

From the analytical process you will have identified both the success factors and those supervisors who have the most successful teams.  A variant on this exercise can be used to identify what factors make up the most successful supervisors and managers and build your succession plans accordingly.

Power of big data

The above discussion shows how HR data can be used to drive business success.  One of the tenants of big data is to automate the analysis of the data.  With a little work it is easy to automate the data scrapping processes to allow the identified factors to be ranked against employees and allocate the pay increases once the basic rules have been formulated.  Having the data available and categorised allows for very powerful management information reports and data visualizations.

Warnings and alternatives

The above process is, for the majority of organisations, new and perhaps frightening.  It will not work the first or second attempts.  However, the very process of data scraping and analysis will yield a honey store of good things.  The process can be changed and refined to fit the organisation.

This is different HR.

It is data driven and business focused.  Some will argue it takes HR away from its traditional routes; why not?  HR has not yet earned a full place at the board table with its current approach.  Finance, IT and other support functions have a greater claim, because they have the data and facts to support cost activity.

Conclusion

This concept is fairly new for most organisations and will take:

  • A change in mind-set
  • A robust data store of employee and business data
  • A strong understanding of the underlying statistical processes to carry out the appropriate analysis
  • HR working with Finance, IT and data professionals, statisticians and the business to get the clear benefits from the approach.

When this approach is fully working it provides a rich and effective way of spending the salary budget as well as providing a firm “big data” base for HR strong analytics.

Working this way gives credibility to HR and builds up a subjective data bank of HR information with which to support business decision-making.  Implemented appropriately it is a win win for all parties in the annual pay round process as well as for the wider HR community.

Employee benefits – cultural mood-music

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Employee benefits are often overlooked when thinking about organisational culture. Yet they are a powerful framing or reframing mechanism for amplifying the message in our organisation of “the way we do things around here”. Like a good base guitarist they can provide the rhythm underscoring the melody of our set piece riff.

Messages – explicit and implicit
There are a number of signpost continuums that are reflected in our benefit offerings;

  • Traditional to playful (think pensions vs bike to work)
  • Collective to individualistic (Set menu vs flex)
  • Paternalistic to intelligent consumer
  • Slow moving to early adaptor (Notice board vs Twitter)
  • Tea dance to Lo-fi (Think tea trolley to “Sushi made at your desk” (Hey, is that a new benefits concept?))

You get the idea. The what and the how of benefits delivery as well as the communication sets the mood music for how our organisation is perceived by employees and the wider world.

Conclusion
Benefits are not something that should just happen. They are an important rhythm to the music of our organisational culture. Not up there with the lead guitar perhaps; but an essential, if overlooked nuance and shading of the message of who we are and who we want to be.

A time travelled reward strategy; Who?

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Introduction

I was listening to the excellent “Dr Who at the Proms” on the radio.  The music was evocative of different times and alien terrains.   A thought struck me; what would the reward landscape look like in ten years’ time? Two alternative possibilities collided in my mind: a sort of Matrix like choice of different futures, a red pill or a blue pill? These were:

  • A continuation of what had gone before with ever increasing inequality between high and low paid
  • A more equal, transparent approach with some convergence between the levels.

This article will be looking at the outcomes of these two scenarios and the different pressures that may lead to one or the other becoming the new reward reality.

Continuation of the status quo

A troika of forces support the status quo.

  • The self-interest and power of those who benefit from the current system
  • A lack of political will to make changes; perhaps connected to first point.
  • As the economy improves the supply and demand equation will reassert itself.

There is a large amount of vested interest in the status quo.  This is not only from the direct beneficiaries of high pay; but also from those who benefit indirectly.  The barrier between board rooms and politicians together with senior public servants has always been porous.   Politicians and public servants often move in to corporate board rooms following retirement from “public service”.  It may be argued that waiting for those who currently hold the levers of power to reduce their future earnings potential in the private sector is like turkeys voting for Christmas; unlikely to happen.

Although outside the parameters of this article there is some interesting research to be undertaken on the issues of power and ideology as they relate to the economics of reward.

Even when the global economy is in recession it is difficult to attract the right calibre of staff in to executive management positions.  Or, if we look at the highest paying sector (putting aside football players and those in the entertainment industry), in to investment banking.   Getting the right people in role can make a great difference to organisational and financial success. When Stephen Hester was unexpectedly removed as CEO of RBS, its share price fell by about 7%.   At the top levels it is a seller’s market, with, arguably, an increasing international dimension.  There is anecdotal evidence that top mangers’ prefer moving in to private equity where rewards are higher but less transparent.  Likewise the increasing, and in my view, mistaken, prescriptive approach by the USA, EU and regulators on financial services pay, has the potential to lead to a flight of talent to less regulated shores; much the same as we have seen in the past with corporate tax planning.  This means a race to the top for the best talent with organisations worried about falling behind their competitors; the stairway is to heaven for the high paid.

There are considerable forces of inertia to be overcome before we can travel to a more progressive pay landscape.

What will the status quo pay landscape look like?  I used some data from the excellent MM&K survey of executive pay to develop a model.  The current position in the UK FTSE 100 (the UK top 100 companies by capitalisation) is:

  • Average FTSE 100 CEO remuneration:       £4,516,474
  • Average FTSE employee pay:                       £        33,957
  • Ratio of employee to CEO pay                                    133

If we look at the last ten years, the average increase in CEO remuneration has been 5.8% and 3.9% for employees.  I build a Monte Carlo simulation (with a heroic assumption that the increases were normally distributed and appreciating that ten data points is not a good sample) that showed there was a 50% probability that the following would occur;

  • In 2022 average FTSE 100 CEO remuneration:        £7,972,054
  • In 2022 average FRSE employee pay:                       £      49,668
  • 2022 ratio of employee to CED    pay                                       161

So inequality between those at the top of the pay scale and those on the average wage would get progressively worse.  A “Hunger Games” scenario with a large population of lower paid supporting a small population of very high paid.

There is a counter argument to this approach.  As the Institute of Fiscal Studies reports:

“Income inequality in the UK fell sharply in 2010–11. The widely-used Gini coefficient fell from 0.36

to 0.34. This is the largest one-year fall since at least 1962, returning the Gini coefficient to below

its level in 1997–98. Although this reverses the increase in this measure of income inequality that

occurred under the previous Labour government, it still leaves it much higher than before the

substantial increases that occurred during the 1980s”.

Thus, income inequality is a moveable feast with volatility making it difficult to confirm a consistent trend given the constant transformations of the tax and social security structures.

A more equal, transparent approach with some convergence between the levels.

There are a number of important pressures that indicate that this is the more likely outcome; albeit occurring over a long period.  As Jon Terry of PwC, a globally recognised FS reward expert, notes they can be broken down in to three broad areas:

  • External pressures
    • Pressure from shareholders
    • Pressure from the regulators
    • Economics
    • Cultural pressures

External pressures

I had a very interesting conversation with Cliff Weight, another internationally recognised reward expert, from MM&K.  This was on the subject of the balance of power between shareholders and executive management.  It is my view that in the past shareholders were more relaxed about the quantum of pay. This is because they were making a good return on their equity.  That situation has now changed.  Return on equity has, in many sectors, reduced considerably.  At the same time the percentage being spent on executive remuneration has risen.  Shareholders are now taking a much more detailed interest in the balance between what they earn and what the “talent” gets paid as a percentage of revenue.

It is also worth mentioning the role, particularly in the US but increasingly in other countries, of the activities of shareholder advocacy groups such as Institutional Shareholder Services (ISS).  I am not a fan of their somewhat tick box approach; but I fully appreciate that they do an important job in highlighting what may be seen by some, as poor pay practice.  Institutional shareholders are increasingly (although perhaps wrongly) relying on the advice given by these organisations.  The pressure on pay is always downwards.

A similar downward pressure is beginning to be exerted by the regulators; albeit often accompanied by prescriptive, counterintuitive and sometimes downright stupid regulations. There is a good summary of the latest UK regime on remuneration reporting here.  A downward pressure on remuneration by regulators is a clear and present danger to the maintenance of the status quo.  Linked to this are the regulatory requirements, initially in financial services, but likely to move to other industries, to hold sufficient risk based capital to support operations in the event of black swans, unlikely but catastrophic events.   This reduces the risk capital that can be invested in higher risk; higher return activities, so, picking up the issue in the paragraph above, reducing the potential returns to shareholders.

Economics

There are two opposing economic pressures affecting this debate.  Shareholder returns are dropping, as discussed above.  There are structural changes taking place that indicate that we may never see a return to the fifteen per cent plus returns before the financial crisis.  If that is the case there is going to be considerable downward pressure on remuneration in order to ensure a more “equitable” division of return between capital providers and employees.  The counter argument is that if there is a return to high inflation (and that has a high possibility in my view) and good economic growth, there is the likelihood of higher relative returns, while the scramble for labour intensifies and earnings at the top of the ladder explode.

Currently the balance appears to be in favour of the economic constraints on equity return leading to downward pressure.  But, as previous booms and busts have shown little is impossible, even if very improbable.

Cultural pressures

This is the most interesting of the downward pressures on pay.  I discussed this issue extensively with Cliff and Jon.  There is a clear consensus between the three of us that there are strong undercurrents of social pressure to increase transparency and have a more equitable distribution of pay.

These pressures are coming from all levels and in some cases some unexpected directions.  We are currently seeing the senior executives of some large organisations preaching pay restraint and greater responsibility.  Although, as the recent CIPD report on “Rebuilding trust in the City” (of London) shows there is a long way to go and some leaders still work on the basis of do not do what I do, do as I say.  But, this apparent change by the changing leadership of some large organisations is an interesting trend.

It can also be argued that those currently coming in to the system or beginning the climb up the greasy pole of corporate life have a different approach to reward, work and life balance.  Perhaps there is something less of a drive for personal gain and more a realisation of the importance of social contribution; we can but hope.

I am unsure that issues of high pay have yet entered the popular consciousness; a bit like the zombies in “World War Z”; we know they are bad but we are not going to come across one in real life.  Very few people have even indirect experience of high pay either in an absolute or relative sense.  Thus, while there is a broad sense of moral outrage driven by an often misinformed media; there is a limited popular demand for restraint on high pay and even less of an understanding of labour market economics or the complex nature of senior reward.

Having said that, social pressures are leading to what Jon Terry described as a “noticeable shift” in attitude by those both at the top of the tree and those who are working their way up the branches.  It is not yet revolution but is most certainly evolution.

What is clear is that social pressure is building up a head of steam and will have, perhaps, a defining effect on the reward landscape a decade hence.

Conclusion

My travel in to the future of reward is complete.  The evidence supports the scenario that in ten years’ time we will have a more transparent, more equal, reward landscape.  It is also likely to be an extremely regulated environment, particularly for high pay.  The issue is that state intervention starts to look like pay policy and pay policy, as history has shown, seldom works and discourages an open market in reward with frequent unintended consequences.

Executive Directors, consultants, remuneration committees, regulators and last but not least, reward professionals must start to prepare themselves for the changes that are beginning to appear on the horizon of the reward landscape.  It must be acknowledged that the future seldom turns out the way we expect; but there are sufficient broad trends emerging to at least give a probability of a more equal approach on pay.  In some ways this becomes a self-fulfilling prophecy.  If we start to think and prepare for a more transparent and equal pay environment it is more likely to happen.

Acknowledgements

I would like to thank two globally recognised reward experts, Jon Terry of PwC and Cliff Weight of MM&K for sharing their insights on the subject with me.  However, all the views expressed in this article are mine alone.

Wellness as a reward strategy

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Introduction

The UK Health and Safety Executive claim that 27 million days were lost to sickness or injury in 2011/12 at a cost of 13.4 billion in in previous year.  A lot of the illness is due to lifestyle choices such as diet, lack of exercise and stress.  There is a strong argument that including “Wellness” as part of a reward strategy is a powerful and cost effective way of increasing engagement, reducing sickness absence and increasing productivity.

Advantages of wellness initiatives

  • It is a cost effective way to improve engagement
  • Employees appreciate the interest shown by their employer
  •  Increase in productivity
  • Contributes to the “common good” – therefore good CSR management
  • Wellness initiatives can integrate with health and safety programs and occupational health activity giving a virtuous circle of employee wellbeing aligned with good business practice.

Development of a “wellness” culture

One of the most difficult things to do; but the most rewarding, is to develop a culture in your organisation of wellness.  By which I mean developing and encouraging behaviours that support wellness.  So it becomes the norm in an organisation for people to eat property, take exercise and take responsibility for their own and their family’s health.

This can be achieved by the same tools that we achieve any culture change.  Leadership is important. In one company I worked for there was an open competition between the CEO and the CFO on a number of sporting achievements.  Lots of staff took part with these leaders or at least supported their healthy activities.

The “nudge” approach so favoured by the UK government can also work.  By only serving healthy food in the canteen employees have little choice.  By having employees opt out instead of opting in to annual health checks will considerably increase the take-up.  Reducing the number of car parking spaces and replacing them with bike racks and showers nudge people in to considering using a bike rather than a car.   There are a number of small, inexpensive changes that can nudge people in to a healthier lifestyle.

Pricing actions can also help with the establishment of a wellness culture. Subsiding health options and making more expensive less health options is a good way to nudge people in the right direction.  Increasing the reimbursement rates for using public transport and decreasing milage rates make people consider the costs of motoring against public transport.  Subsidising gym membership is another good approach to encourage take up.  With some work and analysis these types of pricing approaches can lower the total benefits spend while leading to a more healthy group of employees.

Wellness culture can also be encourage by carrying out regular health audits of staff.  These can be carried out by occupational health or an outside advisor looking at patterns of staff activity and how wellness initiatives are working and perhaps suggesting new lines of attack.

Examples of wellness approaches

Wellness approaches can be split in to:

  • Risk Benefits
  • Environmental changes
  • Catering
  • Professional support services

Risk Benefits

The two most obvious benefits here are private health insurance and Health screening.  Many organisations offer private health insurance with, in the UK for example, BUPA or PPP.  But what is sometimes overlooked is that most health insurance organisations offer and in some cases encourage health screening.  A mixture of these two benefits can pay big dividends to organisation by both reducing time off sick by obtaining immediate treatment and health screening can pick up health issues at an early stage and deal with them before they turn in to long-term sickness issues.

Although not strictly speaking a risk benefit (although with some ingenuity it can look like one) is the provision of an on-site or near site private GP service.   I worked for a financial services organisation that provided a near site private GP service; which, while expensive, paid for itself by the reduction in staff having to take time off to see their local GP; often requiring a half day for a simple 10 minute appointment at their home location.  It was also very useful for visiting overseas staff and inward expatriate staff who often found it difficult to  get treatment with a local doctor.  (This tends to apply to the UK rather more than other countries).  The same type of approach can be used for the provision of private dental treatment on a “near site” basis.

Environmental changes

Making the workplace healthier is easily undertaken.  Replacing high fat snacks and drinks with healthy alternatives is but one suggestion.  Provision of showers for staff that bike ride in to work or like to exercise at lunchtime is another key initiative.  Opening up staircases as the preferred access and egress routes rather than elevators or lifts, perhaps by designating half of these as for visitor use only.  There are a number of simple environmental changes that will encourage a healthier lifestyle.

Catering

The provision of healthier snacks, drinks, tea trollies and canteen meals can make considerable changes to the diet of our employees.  Healthy eating does not have to mean uninteresting eating.  When I visited the Head Office of Commerzbank in Germany they had interesting Asian and African foods in the canteen; as well as it being open to the public…

Professional support services

This is another area that can create considerable leverage in employee wellness.  As an example, mental health is now recognised as a major issue for employers.  Time off for stress and depression is rising rapidly.  The provision of confidential counselling is an excellent way to provide support to employees.  Likewise drink and drug awareness and support initiatives can often catch problems at an early stage.

This type of support can extend to the provision of “at desk” massages’ to help relieve stress and long hour exhaustion.  There are many other creative and innovative solutions available in the market place to drive home the wellness message and provide support to staff.

Finally in this section, let us not forget trauma support.  Unfortunately, unexpected but dramatic incidents are an on-going fact of life in all countries.    These can vary greatly from terrorist attacks to train or airline crashes or sadly mass shootings in our locality.  It is essential to have appropriate professional, qualified trauma counselling available immediacy after an incident. Services can support staff, managers and families in the event of tragedy; minimising the possibility of long term mental issues arising from the trauma.  Do not forget, in the event of an incident many organisations will be looking for this type of support so simply get in first and have contingency arrangements in place with approved suppliers.  This is all part of the wellness agenda; be it often over looked.

 Conclusion

Wellness is an important, but often overlooked part of reward strategy.  Yet it is a cost effective way to improve both productivity and engagement to our valued staff.  It turns the phase “our staff are our biggest asset” from meaningless marketing to a working reality appreciated by staff and other stakeholders as part of a cohesive CSR policy.

On the subject of cohesiveness a well manufactured wellness approach can be closely integrated with business continuity, health and safety and occupational health.  The impact on the employee brand and proposition will be enormous – without a large cost.

I do not know why this approach is not more widely used.  Do you? And, have you any suggestions for innovative approaches on wellness in the workplace that I can share as part of an on-going dialogue on “Wellness in the Workplace” which will focus on some of the individual initiatives and providers who can help build this simple but highly effective reward intervention.

Rewarding Reward Podcast http://www.idavidson.podbean.com/

Ian Davidson Reward podcast

I have produced the fourth podcast in the series “Views over the City”  http://www.idavidson.podbean.com This podcast covers pay and reward issues on a global basis.  This podcast includes:

For more on Banking remuneration see: https://iandavidson.me/2013/06/12/rebuilding-trust-in-the-city-of-london/

“I was at a recent meeting in the City of London to launch the document “Focus on rebuilding trust in the City” a Chartered Institute of Personnel and Development (CIPD) survey of staff in financial services in the City of London on trust and their employment relationship”

For more on Executive pay https://iandavidson.me/2013/06/18/balance-of-power-executive-pay-and-shareholders/

“There is considerable controversy over levels of executive pay.  There are a multitude of stakeholders or would be stakeholders pugnaciously striving for influence.  Remuneration committees are supposed to control executive remuneration.  However, as the MM&K recent survey shows, FTSE CEO Remuneration increased, on average, by 10% in 2012.  Why are shareholders allowing this to happen?”

For more on strong analytics:

https://iandavidson.me/2013/05/30/strong-analytics-3/

“As a reward specialist I am asked questions like, what is our pay inflation going to be next year?  I used to go away, do research and say 2.4% – having used the historic average.  Of course it was never exactly 2.4% so my boss would turn round and say – “but Ian, you said it was going to be 2.4%, you’re fired”.  If asked the same question now, I respond with an answer; “there is a 50% probability that it will be 2.4%; but there is as 10% probability it could be 4%, so we should factor that in to our budget.”

My new reward podcast give a wide view over the reward landscape as well as a fascinating conversation with innovation guru and author Peter Cook.

http://www.idavidson.podbean.com

If you would like a guest blog post or to guest blog post on this influential reward blog please get in touch.

blog@mauritius.demon.co.uk

UK Government’s own goal pay farce

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Introduction

It is reported today that UK politicians are seeking to block a pay rise for themselves recommended by an independent body.  The IPSA, an independent body that acts as a policeman on MP’s pay and allowances is alleged to be recommending a pay increase of £10,000 per year for UK Members of Parliament.  The politicians are rumoured to be very concerned about how the public would view such a rise in the context of UK standards of living decreasing over the last ten years with average pay increases being well below the rate of inflation

Caught in the pay paradox

Politicians are facing exactly the same paradox as remuneration committees.  The expert, independent advice is that the CEO or CFO are underpaid against the market; but the remuneration committee knows that to give a large increase to the CEO to bring her up to market rates would be unacceptable.  Caught in the pay paradox. 

Not carrying out the recommendations risks MP’s falling further behind the market (is there a market for MP’s?), but granting the statistically justified increase would bring large amounts of unpopularity with the (voting) public.  I hear echoes in the Great Hall of Westminster of “We are all in this together” dying an unpleasant and messy death.

A touch of real life

It is just possible that politicians will begin to appreciate the very real challenges of remuneration committees as they struggle to balance the demands of a thriving market in executive talent with the environment created by the politicians and the media that consider any pay increase for executives as some form of inherent evil.

Endgame

How will this end up.  I would guess that some messy compromise will be reached that will further distort the “earnings” of UK politicians; which will please no one and still result in a further dilution of public trust in the institution of parliament.

Conclusion

The pay paradox has been recognised for some time.  There is no easy answer, if any answer at all.  Politicians have designed and built a rod for their own backs.  Remuneration Committees have the same issues before them in the current environment.  Although I think it is unlikely, let us hope that UK politicians get a better understanding of the pay paradox as a result of this unfortunate farce.
What do you think?